Refund policy

Return & Refund Policy

At Merry Drive, we want you to love your LED display. If something isn't right with your order, we're here to help.

Faulty, damaged or incorrect items

We accept returns and offer refunds or replacements only for items that:

  • arrive damaged
  • are faulty or stop working under normal use
  • are not as described, or
  • are the wrong item

To make a claim, contact us within 30 days of receiving your order at nd.services.online@gmail.com with:

  • your order number
  • a short description of the issue
  • clear photos or a video showing the problem (for example, the panel not lighting up or damage to the item)

Once we've reviewed your claim, we'll offer a free replacement or a full refund. In most cases you won't need to send the item back. If we do need it returned, we'll give you instructions and cover the return shipping cost.

No change-of-mind returns

We don't accept returns or offer refunds for change of mind, including:

  • ordering the wrong size (please check our Size Guide and measure your rear window before ordering)
  • no longer wanting the item
  • items damaged by misuse, incorrect installation or accidents after delivery

Lost or late orders

If your tracking shows no movement for an extended period, or your order hasn't arrived within 30 days of shipping, contact us and we'll investigate. If your order is confirmed lost, we'll send a replacement or issue a full refund.

Order cancellations

You can cancel your order free of charge if it hasn't shipped yet. Email us as soon as possible with your order number. Once an order has shipped, it can't be cancelled.

Refunds

Once your claim is approved, your refund will be processed to your original payment method within 10 business days. Please allow extra time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at nd.services.online@gmail.com.

Your consumer rights

This policy doesn't affect your rights under consumer law in your country, including the NZ Consumer Guarantees Act and applicable US state laws.

Contact us

For any questions about returns or refunds, email nd.services.online@gmail.com. We usually reply within 1–2 business days.