Shipping policy

SHIPPING POLICY

Thank you for shopping with Merry Drive! Here's everything you need to know about how and when your order will arrive.

FREE SHIPPING
We offer free standard shipping on all orders. No minimum spend.

ORDER PROCESSING
Orders are processed within 1–3 business days (excluding weekends and public holidays). During busy periods, such as the lead-up to Christmas, processing may take a little longer. You'll receive an email once your order has been processed and shipped.

DELIVERY TIMES
Once shipped, estimated delivery times are:

- United States: 7–15 business days
- Rest of the world: Depends on where you are located

Delivery times are estimates and are not guaranteed. Delays can occasionally happen due to carrier volumes, customs processing, weather or high seasonal demand.

CHRISTMAS DELIVERY
Want it in time for Christmas? We recommend ordering by 1st of December for the best chance of delivery before Christmas Day. Orders placed after this date may still arrive in time, but we can't guarantee it.

ORDER TRACKING
Once your order ships, we'll email you a tracking number so you can follow your package. Please allow 2–5 business days for tracking information to update after you receive it.

YOUR ORDER MAY ARRIVE IN MORE THAN ONE PACKAGE
If you order more than one item, your order may be shipped in separate packages that arrive on different days. There's no extra cost to you.

SHIPPING ADDRESS
Please double-check your shipping address before placing your order. If you notice a mistake, email us as soon as possible. We can update your address only if your order hasn't shipped yet. Merry Drive is not responsible for orders delivered to an incorrect address provided by the customer.

CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes or customs fees charged by your country. These charges are set by your local customs authority and are the responsibility of the customer, unless stated otherwise at checkout.

LOST, DELAYED OR DAMAGED ORDERS
If your tracking hasn't updated for an extended period, or your order hasn't arrived within 30 days of shipping, please contact us and we'll investigate with the carrier. If your order is confirmed lost, we'll send a replacement or issue a full refund.

If your order arrives damaged, please contact us within 30 days of delivery with your order number and photos or a video of the damage. See our Refund Policy [LINK] for full details.

CONTACT US
Have a question about your order or shipping? Email us at nd.services.online@gmail.com with your order number, and we'll get back to you within 1–2 business days.